FAQs

The cost of Priority shipping is $15.96. Orders for in-stock items will begin processing 1-2 days after your online purchase is completed. Please note that business days are Monday through Friday, excluding holidays in the United States. USPS Priority shipping is a time estimate and not guaranteed. You will receive an email notification once your package leaves our warehouse.

If you place an order that includes a backordered or pre-sale item, we will hold the entire order until the pre-sale item is in stock. If you would like to receive the in-stock items sooner and split your order into two shipments, please place two separate orders or pay an additional shipping fee to have the order divided into two shipments.

 Some countries may be excluded from our shipping options due to extremely high shipping costs, unsafe conditions for US carriers, or unreliable delivery services. To check if we can ship to your country, please go to the Checkout page and enter your shipping address.

Customers have the option to prepay duties and taxes for certain countries. If these fees are not prepaid, customers may be responsible for them upon delivery, depending on the import laws and regulations of their respective countries. We recommend checking with your local customs office to see if these apply in your area. APC Economy Shipping

Please note that the situation regarding duties and taxes is constantly changing. We are working to stay updated on the varying shipping costs as they evolve. Also, Live Ultralight Members and Peak tier members do no get free shipping to international addresses.

At our shop, APC economy shipping involves collecting orders together in our warehouse and then bulk shipping them to an APC distribution warehouse. From there, the orders are individually divided and dispatched for delivery. This process allows us to handle large volumes of shipments efficiently, although it may cause some delays due to the need to accumulate enough orders for bulk shipping.

If you require faster delivery, we recommend choosing our expedited shipping options such as DHL. This service offers a more customized and timely delivery experience, ensuring your order reaches you when you need it.

Outdoor Vitals is not responsible for packages that are lost or stolen once the tracking indicates they have been delivered. 

To protect against loss or theft during shipping, you must purchase our optional package protection at checkout. If you choose not to use this protection, please be aware that you will be responsible for any packages stolen from your doorstep or mailbox after they are marked as delivered.

If your package is marked as delivered but you have not received it, you can submit a Service Request HERE to your local Post Office. They are expected to contact you about the status of your request within 1-3 business days.

Our current software does not permit us to offer local pickup. However, we do have a small showroom that you are welcome to visit and make purchases from. Since local sales account for only about 0.5% of our total sales, our showroom is typically open from 10 AM to 4:30 PM, Monday through Friday. If you plan to visit on a specific day and you're coming from out of town, please let us know in advance. We are a small team, and if we are attending an event or conducting an inventory audit, our hours may change.

Address:

895 North 150 West 

Suite E 

Cedar City, UT 84721 

(Behind the Cedar City Cemetery)

If you need special accommodations, please email [email protected], and we will do our best to assist you.

If you need to change your shipping address for an order, please confirm the new address details with us, and we will update it for you as soon as possible if your order has not been processed. Once your order is processed address can not be changed.  

Recently, I have observed a trend at our local post office. Despite a high volume of packages, the post office appears to be understaffed, resulting in significant delays in package scanning. As a result, customers are not receiving timely updates regarding the status and location of their packages until it is out for delivery. This has caused a lot of frustration and inconvenience for our customers who rely on prompt and reliable delivery service.

To ensure you are utilizing all the benefits of your Live Ultralight membership effectively, always log into your member account before making any purchases. This ensures that all member-specific benefits such as store credit rebates and access to exclusive items are correctly applied to your checkout. If you are using third-party payment services like ShopApp, it might bypass these benefits at checkout. For a seamless experience, use a private browser to confirm you're not logged into any such services, ensuring you directly access member benefits.

It's also exciting to know as a part of your membership, apart from product rebates, you get exclusive access to 'Other Proven Essentials' which are a variety of trail-tested items from meals to water filters and cooking equipment deemed perfect for outdoor enthusiasts. With your membership, you’re more than ready to gear up for your next adventure!

Store credit accumulated from the the Live Ultralight membership is not refundable. You will immediately lose Membership discounts and privileges when you cancel your Membership account but will retain your membership store credits for 12 months after cancellation. If you do not re-enroll within those 12 months the remaining store credit will expire.

To apply your store credit or discount code:

1. Proceed to checkout and enter your code in the 'Discount Code' field. If you'd like to use your store credit, please enter the amount you wish to use in the 'Store Credit' field.

2. Click 'Apply' to see your new total before finalizing your order.

3. Please note that only one code can be used per order.

If you encounter any issues while entering your discount code or store credit, try clearing your browser's cache or using a different device.

We have not had our sleeping bags tested for European EN ratings. EN ratings are a standard that measures a bag's Comfort Rating / Lower Limit / and Extreme rating. Based on feedback and use we estimate that our sleeping bag ratings are closest to the middle "Lower Limit" rating also often referred to as the Men’s rating. Thus, a 15° rated bag will be comfortable for the average man at about 15° outside. Learn more about our temperature ratings by Clicking Here To View Video

The main reason we do not provide ratings for our jackets is that the experience of warmth is highly subjective. Everyone has different preferences, and conditions can vary significantly at any given temperature. Factors such as humidity, wind, sunlight, cloud cover, and activity level all influence how cold a particular temperature feels. Additionally, some people are more sensitive to cold than others, so the first variable to consider is whether you tend to feel cold or warm.

You might be able to get away with using the 6’ bag if you are up to 6’ ½”. Anything over that, you might feel a bit snug in the regular length. You can find the dimensions for both our Summit sleeping bag and TopQuilt on their product pages under Technology & Specs. 

Unfortunately, we are not able to offer any custom work. 

Check out our Product Care Guide Here

Yes, all of our apparel can be treated with Permethrin. We do suggest after treatment to let the garment dry completely, otherwise it could irritate your skin. Picardin is another treatment option that is also fine to use with our gear.

*Warning - the use of bug sprays that contain Deet, can and will harm outdoor vitals gear, use of such products will void product warranty.

Perfluoroalkyl and Polyfluoroalkyl Substances (PFAS) are a large, complex group of synthetic chemicals that have been used in consumer & outdoor products around the world since about the 1950s. They have made up the popular Durable Water Repellant (DWR) coatings and treatments used by almost all outdoor brands for many years. Now that we know that PFAS can have adverse effects, Outdoor Vitals is working diligently with our partners to prevent the use of it going forward on our products. At the time of this writing (2025) most of our products have had some contact with PFAS in one way or another. If a product is PFAS free it will specifically say it on the product page. We are in the process of phasing out PFC/PFAS in our fabrics but I do not have a timeline for that. It all depends on how quickly we sell out of our current stock.

HyperDry down is our most up-to-date down insulation offered, It is RDS Sourced (responsibly sourced), is 3rd party verified/guaranteed to have 800+Fill power or better, and has been treated to be water-resistant to the down level. Not only is the shell water resistant, but so is the down inside of the bag.

We understand the importance of getting the products you want as soon as they are available. To never miss out, you can use the "Notify Me When Available" button found on the product page of the items that are currently out of stock. By clicking this button and entering your email, you will automatically receive a notification when the product is back in stock. This feature ensures that you are immediately informed and can make your purchase at the earliest convenience.

1. Clean Your Item. If your item is out of the original packaging follow our care guide to clean it before shipping.*
2. Find your order # and click here to initiate your Return
3. Inside the Returns page you will need to select your reason for returning the item: request refund, request warranty inspection or request a repair
4. Print out our shipping label and drop the package off at the carrier.**

Once your package is received at our warehouse it will be processed and a resolution will be emailed to you within 7-10 business days. https://outdoor-vitals.loopreturns.com/#/

*Items shipped dirty, stinky (including smoke smells) or with pet hair will be penalized. Follow our care guidelines found here to ensure that you do not damage the item with improper care.

**International Shipping for returns is the responsibility of the customer and if anything is shipped back for warranty reasons the customer will be responsible for customs import taxes & duties to receive the item again. Orders outside of the US are not eligible for in house repairs- see our repairs section for alternative options.

Shop with Confidence: OV's Simple Returns Policy

• Free First Exchange:* Enjoy your first exchange at no extra cost with each order (USA only).
• 60-Day Return Window:** You have 60 days to return items; this is extended to 90 days for purchases made in November and December.
• Easy Return Shipping:* We provide return labels or QR codes for your convenience (USA & Canada only). 

For more information, please visit our Warranty/Returns page. 

https://outdoor-vitals.loopreturns.com/#/

*Please note: Clearance items are final sales and are not eligible for returns or exchanges. Items such as soft flasks (included with our Skyline Fastpack) cannot be returned due to sanitary reasons. If you choose to return your fastpack, a $15 charge per bottle or flask will be deducted from your refund, unless the bottles or flasks are returned with their original packaging still intact.

If you need to cancel an order you've just placed, promptly contact [email protected] with the order number. If the order has not yet been shipped or packed, we may be able to cancel it and process a refund. We strive to handle these requests swiftly to accommodate changes. Should the cancellation be successful, please allow some time for the refund to be processed back to your original form of payment.

In case the order has already been processed or shipped, we may not be able to cancel it. In such instances, you might have to follow the return process upon receipt of the item.

To submit a warranty claim you must return the product to Outdoor Vitals using our Simple Returns Process. 

Please Note: The item(s) must be cleaned and must have a Return Authorization (from our online form found here) to be processed, inspected & resolved. Outdoor Vitals will not take responsibility for items that show up at our offices without having gone through the Simple Returns Process found below.

Orders outside of the USA will not be provided a shipping label or flat rate for shipping costs.

 Click here to return your product & start your claim- Select “Warranty” on the Returns Form

Our gear is made with the goal in mind of balancing ultralight weight, performance, comfort and durability. We believe in the “Live Ultralight” mantra so we focus on ultralight weight and performance while maintaining durability thresholds established for each product.

Our warranty covers manufacturing & workmanship defects for the Expected Lifespan of our products. Expected Product Lifespan is determined by OV Gear Specialists using the following criteria:

• Product design intent & materials specifications
• Intended use of the product
• The specific issue encountered with the product
• The age of the product (based on Manufacture date)

• Guides & Instructors – fishing, mountaineering, snow-sports, travel, river, hunting, and other professional outdoor guides
• Industry & Media Personnel
• Ski Patrollers or Search & Rescue
• First responders and Military 

Also if you have GovX ID verification you can use that at checkout here on our website.

***Please Note: GovX and Prodeal discounts cannot be combined with Live Ultralight Membership Benefits***